Terms & privacy

Plain-language terms for ordering through HaloHaul.

What we do

HaloHaul is a personal buying service. You ask us to buy an item from a Chinese marketplace; we buy it on your behalf, have it shipped to Malaysia with a forwarder, and hand it to you on campus. We are not the seller, and the item's quality and description are the seller's responsibility — but we check what we can and help with problems.

Quotes and payment

Nothing is bought until you accept a quote and your payment is confirmed.
Quotes show the item price at cost (RMB, with the exchange rate used), our coordination fee, and a shipping estimate range, separately.
Quotes expire; prices and stock can change after that.

Shipping estimates

Shipping is estimated from the seller's weight or typical weights for the category, so it's shown as a range.
When you pay, we collect the top of the range.
Your final shipping charge comes from the warehouse weigh-in. If it's less than you paid, the difference is credited to your HaloHaul balance (or refunded in cash on request).
If it's more, you pay the difference — but never more than 20% above the top of the quoted range. We absorb anything beyond that.
Nothing is released for pickup while a balance is owed.
Lalamove delivery is RM 3.00 per person.

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Cancellation

You can cancel free of charge before you pay.
After paying, you can still cancel until we buy the item from the seller; you get a full refund.
Once we have bought the item, the order can't be cancelled through the site. Contact us and we'll see what the seller allows.
Photo-search and consultation fees cover work already done and aren't refunded, but they're credited toward your order if you go ahead.

Secondhand items

Secondhand items (for example from Xianyu) are sold as described by the seller. Condition can vary from the photos, and they usually can't be returned. Only choose secondhand if you're comfortable with that.

Restricted items

Some items can't be shipped by air, need a special line, or can't be imported at all. We check every order against our list before quoting, and may refuse or reroute an order. Currently flagged:

aerosol — Pressurised containers are refused by most forwarders.
battery — Loose or built-in batteries need the sensitive line.
knife — Bladed items: check customs rules before quoting.
magnet — Strong magnets interfere with aircraft instruments.
medicine — Medicines need NPRA approval.
nail polish — Flammable liquid.
perfume — Flammable liquid: sensitive line.
power bank — Lithium batteries: air-sensitive line or sea only.
replica — Counterfeit goods are refused.
vape — E-cigarettes are controlled in Malaysia.
充电宝 — Power bank (Chinese listing).
刀 — Blade (Chinese listing): check before quoting.
电子烟 — E-cigarette (Chinese listing).
电池 — Battery (Chinese listing).
香水 — Perfume (Chinese listing).

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Why we might reject an order

The item is restricted, counterfeit, or not allowed into Malaysia.
The seller can't be verified, is out of stock, or won't ship to the warehouse.
The item fails our quality check at the warehouse — in which case you are refunded for it.
We can't find a match for a photo search (the search fee is kept for the work done).

Privacy notice (PDPA)

We follow Malaysia's Personal Data Protection Act 2010. This notice explains what we collect and why.

What we collect: your name, email, WhatsApp number and campus; the orders you place; photos you upload; and measurements or prescriptions you give us for sizing.
Why: only to source, buy, ship and hand over your orders, and to contact you about them. Measurements and prescriptions are used only to choose the right size or lens.
Who sees it: the HaloHaul operator. Sellers and forwarders receive only what's needed to fulfil an order (never your phone number unless delivery needs it). Lalamove receives your delivery details if you choose delivery.
Photos: stored privately and only viewable by you and the operator. Location and camera data are removed when you upload.
How long: order and payment records are kept for 7 years for accounting. Saved measurements stay until you remove them in your account.
Your rights: you can see and correct your details in your account, remove saved measurements at any time, and ask us to delete your account and personal data (order records we must keep for accounting are anonymised instead).